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Energy Plus Credit Union Member Bill of Rights

Established January 28, 2010

Our Vision …

Member Focused – Member Driven

Our Mission…

“Helping members achieve their goals through excellent service and high quality products.”

At Energy Plus we promise our members that we will…

Be efficient,
Show compassion,
Be honest and courteous,
Listen to your ideas and concerns,
Provide unbiased personal service,
Treat all with respect and professionalism,
Guide you in your search for financial success,
Maintain a safe and sound financial institution,
Keep information safe, secure, and confidential,
Provide educational opportunities on financial products & services.

At Energy Plus all members have the right to…

The best products & services available,
Receive an explanation for our decisions,
Receive communications in a timely manner,
Be treated like the owner of your Credit Union,
Competitive, market driven rates and incentives,
Ask questions and express concerns and receive a response,
Vote on Board candidates and action items at the Annual Meeting,
Express an interest in serving as a Board or Supervisory Committee member.

     
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